RETURN & EXCHANGE POLICY

Last Updated : August 2026


At Semporna Anggun, we strive to ensure that every order meets your expectations. We kindly ask that you review your order carefully before completing your purchase.

By placing an order with us, you acknowledge and agree to the following Return & Exchange Policy.

1. NO REFUND POLICY

All purchases made through Semporna Anggun are strictly non-refundable.

Once an order has been confirmed and payment has been successfully processed, we do not offer refunds for:

  • Change of mind
  • Incorrect size selected by the customer
  • Colour preference
  • Incorrect purchase made by the customer
  • Delay caused by courier services beyond our control

This policy does not affect any rights you may have under applicable Malaysian consumer protection laws.

2. EXCHANGE POLICY

We are happy to offer an exchange under the following conditions:

  • Exchange requests must be made within 7 days from the date the parcel is received.
  • Items must be unworn, unwashed, unused, and in their original condition.
  • Original tags, labels, packaging, and accessories (if any) must remain attached.
  • Items must be free from stains, perfume, odours, alterations, or damage.

All exchanges are subject to stock availability.

If the requested size or colour is unavailable, we may offer an exchange for another product of the same value or allow you to pay the price difference for a higher-priced item.

3. ITEMS NOT ELIGIBLE FOR EXCHANGE

The following items are not eligible for exchange unless they are received damaged or incorrect:

  • Sale or clearance items
  • Promotional or discounted items (unless otherwise stated)
  • Accessories (if applicable)
  • Items that have been worn, washed, altered, or damaged after delivery

4. EXCHANGE SHIPPING COSTS

Unless the exchange is due to an incorrect or defective item supplied by Semporna Anggun, all shipping costs related to exchanges shall be borne by the customer.

Customers are responsible for:

  • Shipping the item back to us; and
  • The shipping fee for sending the replacement item.

5. IN-STORE EXCHANGE

Customers may also exchange eligible items free of shipping charges by visiting our boutique during operating hours.

Semporna Anggun Flagship Boutique
No 20, Jalan 13/91, Taman Shamelin Perkasa, Batu 3½ Off Jalan Cheras,
56100 Cheras, Kuala Lumpur, Malaysia.

Please bring:

  • Your order confirmation or receipt; and
  • The item in its original condition with all tags attached.

6. WRONG OR DEFECTIVE ITEMS

If you receive:

  • the wrong item;
  • a defective item; or
  • an item damaged before delivery,

please contact us within 48 hours of receiving your parcel.

To assist us in resolving the matter promptly, please provide:

  • your order number;
  • clear photographs of the item and packaging; and
  • a brief description of the issue.

Upon verification, we will arrange an appropriate replacement or exchange at no additional cost to you.

7. HOW TO REQUEST AN EXCHANGE

To request an exchange, please contact our Customer Service team with your:

  • Order Number
  • Name
  • Contact Number
  • Reason for Exchange
  • Photos of the item (if applicable)

Our team will provide you with the return instructions and exchange process.

Please do not return any item without contacting us first.

8. CONTACT US

For any enquiries regarding returns or exchanges, please contact us:

Email:
sempornaanggun@gmail.com

Website: 
www.sempornaanggun.com

Business Address:
No 20, Jalan 13/91, Taman Shamelin Perkasa, Batu 3½ Off Jalan Cheras,
56100 Cheras, Kuala Lumpur, Malaysia.

Contact Number:
+60 17-661 7181