SHIPPING POLICY

Last Updated : August 2026


At Semporna Anggun, we are committed to delivering your orders safely and efficiently. Please read the following Shipping Policy before placing your order.

1. SHIPPING COVERAGE

We currently ship throughout Malaysia, including:

  • West Malaysia (Peninsular Malaysia)
  • East Malaysia (Sabah & Sarawak)

For international shipping enquiries, please contact our Customer Service team before placing your order.

2. SHIPPING FEES

Free Shipping

Enjoy FREE Standard Shipping on all orders with a minimum purchase of RM200 (after discounts and before any shipping charges) within Malaysia.

Standard Shipping Rates

For orders below RM200, the following shipping charges apply:

Destination

Shipping Fee

West Malaysia

RM8

East Malaysia (Sabah & Sarawak)

RM15

Shipping charges will be calculated and displayed at checkout before payment is completed.

3. ORDER PROCESSING

Orders are processed during our regular business days, excluding weekends and public holidays.

Once your order has been successfully placed and payment has been verified, we will prepare your parcel for shipment as soon as possible.

During peak periods, promotional campaigns, or festive seasons, processing times may be slightly longer.

4. DELIVERY TIME

Estimated delivery times are:

Destination

Estimated Delivery

West Malaysia

1–5 business days

East Malaysia

3–7 business days

These delivery timeframes are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.

5. TRACKING YOUR ORDER

Once your order has been shipped, a tracking number will be provided (where available) via email, SMS, or your selected communication channel.

Customers may track their parcels directly through the courier's tracking system.

6. DELIVERY ADDRESS

Please ensure that your shipping address, contact number, and recipient's name are accurate before completing your order.

Semporna Anggun is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete delivery information provided by the customer.

7. FAILED DELIVERY

If a parcel is returned to us due to:

  • an incorrect or incomplete address;
  • repeated unsuccessful delivery attempts;
  • refusal to accept the parcel; or
  • failure to collect the parcel from the courier,
the customer may be required to pay the applicable re-shipping charges before the order is sent again.

8. SHIPPING DELAYS

While we strive to deliver every order promptly, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • adverse weather conditions;
  • public holidays;
  • courier service disruptions;
  • customs or regulatory inspections (where applicable);
  • natural disasters or other unforeseen events.

We appreciate your patience and understanding should such delays arise.

9. DAMAGED OR MISSING PARCELS

If your parcel arrives damaged, or if you believe any item is missing, please contact us within 48 hours of receiving your order.

To help us investigate promptly, please provide:

  • your order number;
  • photographs of the parcel and affected item(s); and
  • a brief description of the issue.

We will review your case and work towards an appropriate resolution.

10. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

Email: 
sempornaanggun@gmail.com

Website:
www.sempornaanggun.com

Business Address:
No 20, Jalan 13/91, Taman Shamelin Perkasa, Batu 3½ Off Jalan Cheras,
56100 Cheras, Kuala Lumpur, Malaysia.

Contact Number:
+60 17-661 7181